RETURNS & REFUNDS

Return policy

* Return Period: bigdeals.lk must be informed within 03 days for Electronics & 07 days for Lifestyle brands (Skechers, Under Armour, Hugo Boss) of receiving the item to be eligible for return.

* Item must be in the original packaging with tags intact in the same condition it was delivered in.

* Items returned after the Return Period has lapsed will not be accepted.

* Our customers’ safety is of utmost importance, and we take hygiene very seriously. Therefore, items such as underwear, bras, fashion items, briefs, and swimwear are not eligible for return.

* Items to be returned are the sole responsibility of the customer until they reach us, and customer needs to ensure items are properly packed to prevent any damages en route to us. Items damaged en route will not be accepted.

* It is the customer’s responsibility to ensure proof of postage for parcels that contain items to be returned.

* Upon receiving a return request, bigdeals.lk will require minimum 03-04 working days to process your request and obtain approval to issue a replacement unit.

* If granted approval, bigdeals.lk will require minimum 02-03 working days to ready the replacement unit.

Refund policy

* A full refund will only be provided in the event a replacement unit for the size/specific model is no longer available. The refund will not include any delivery charges borne by the customer for return of item.

* All refunds will be processed within 03-05 working days. Processing refunds back to your credit card/ bank account may require additional time depending on the bank due to its own operational time for which bigdeals.lk will not be responsible.

* In the event of change of mind, the customer is only entitled to a credit note for the value of their purchase. bigdeals.lk will not be issuing refunds for change of mind purchase.

* In the event of purchasing an AC unit with low capacity, the consumer is only eligible for a credit note for the amount of their purchase or they can switch to a unit with a higher capacity. Bigdeals.lk will not be issuing refunds for these cases.

* Customers can use the BTU calculator to calculate the exact capacity that best suits their needs by providing an exact measurement of the site, or they can call 0112008008 for further assistance.

* The total warranty and the comprehensive warranty will not apply if an under-capacity air conditioner is purchased.

* All manufacturing and material defects requiring repair or return must be informed and returned to Bigdeals within the warranty period of 30 days. Any repair or return that is unsuccessful to inform or returned within the time frame will not be accepted or refunded.

Replacements

* Any damages or product fault identified after delivery, should be informed via an email within 24 hours of delivery to [email protected] with the order NO. (Customer must attach supportive photos).

* If a product issue is discovered after 07 days, bigdeals.lk must be informed within the product’s warranty period to be eligible for replacement or repair. The product will be collected by our team within 02-03 working days and sent to the service center to identify the issue.

* The customer will be notified within 03 (Minimum) and Maximum of 18 working days whether they are eligible for repair or replacement.

* bigdeals.lk is not obligated to provide a new unit as a replacement unless there is an issue with the old unit or it can be repaired.

Warranty claim & Repair

* bigdeals.lk must be notified within the product’s warranty period to be eligible for repair or replacement.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 11, Nimalka Gardens, Colombo 3, Colombo, 00300, Sri Lanka.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over Rs. 10,000, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.